Refund policy

**Return Policy**

We want you to be completely satisfied with your purchase from Supernova Toys & Collectibles. If for any reason you are not satisfied, we offer a hassle-free return policy. Please review the following guidelines:

1. **Timeframe:** Returns must be initiated within 14 days of the original purchase date.
  
2. **Condition:** The item must be returned in its original, unused condition, and in mint condition. This includes the original packaging, tags, manuals, and any accessories.

3. **Packaging:** The item's packaging must also be in mint condition. Please ensure that the box or packaging is not damaged, torn, or otherwise altered.

4. **Proof of Purchase:** A valid proof of purchase, such as the original receipt or order confirmation, is required for all returns.

5. **Exclusions:** Certain items may not be eligible for return due to hygiene reasons, customized/personalized items, or other specific conditions. Please refer to the product description or contact our customer service for more information.

6. **Return Process:** To initiate a return, please contact our customer service team. We will provide you with instructions on how to return the item. Return shipping costs may apply, unless the return is due to a mistake on our part or a defective item.

7. **Refund:** Once we receive and inspect the returned item, we will issue a refund to the original payment method within a reasonable timeframe. Please note that it may take some time for the refund to be reflected in your account, depending on your financial institution.

**Contact Us:**

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our team by using the Contact form on our website.